Refund policy
At AERVENA, we want you to feel confident about your purchase. If you are not completely satisfied with your order, you may request a return within 30 days of receiving your order, subject to the conditions below.
30-Day Return Policy
You have 30 days from the date your order is delivered to request a return.
To be eligible for a return, the product must be returned in its original condition and include the original packaging and included accessories, when applicable.
Items that have been damaged, misused, or excessively worn may not be eligible for a return.
How to Request a Return
To request a return, please contact us at:
Please include your:
- Full name
- Order number
- Email address used to place the order
- Reason for the return
Please do not send your order back before contacting us and receiving return instructions from our support team.
Damaged, Defective, or Incorrect Items
Please inspect your order when it arrives.
If you receive a damaged, defective, or incorrect product, please contact us at support@zenreveal.com as soon as possible.
Include your order number and, when applicable, clear photos or videos showing the issue. Our team will review your request and provide instructions for the next steps.
Refunds
Once your returned item has been received and inspected, we will notify you whether your refund has been approved.
If your return is approved, your refund will be issued to your original payment method.
Please note that it may take additional time for your bank or payment provider to process the refund and for the funds to appear in your account.
Late or Missing Refunds
If you have not received an approved refund, please:
- Check your bank or payment account.
- Contact your payment provider.
- If you still have not received your refund, contact us at support@zenreveal.com.
Order Changes or Cancellations
If you need to cancel or change your order, please contact us as soon as possible after placing your order.
We process orders quickly, so we cannot guarantee that an order can be canceled or changed once it has entered processing or has already been shipped.
Exchanges
If you received a defective, damaged, or incorrect item, please contact us at support@zenreveal.com.
We will review your request and provide instructions regarding an exchange or other appropriate resolution.
Contact Us
If you have any questions about returns or refunds, please contact us:
ZenReveal LLC
30 N Gould St Ste N
Sheridan, WY 82801
United States
Email: support@zenreveal.com